PEARSON VUE CUSTOMER SERVICES
Call Pearson VUE Customer Services for assistance with the following:
Rescheduling and Cancelling听can听be managed in your Pearson VUE account.
In Australia phone:听1800 512 320 In New Zealand phone:听0800 451 260
Available听Monday to Friday,听8am - 5pm local time.
EMAIL听PEARSON VUE CUSTOMER SERVICES
Email Pearson VUE, for the following:
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Edit name听on account (upload ID/ change of name certificate)
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Concession Voucher refunds
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Payment queries
Please allow up to 5 business days to receive a response for edits to names and other requests. You CANNOT听book, reschedule or cancel a test by email.
TEST INCIDENT INVESTIGATION REQUESTS (DURING TESTING PERIOD)
Request an investigation into an incident听within 1 day of your test. Read the information on the Test Incident page and submit the request using the Incident Investigation Request email form.听
Incidents take approximately听7 business days to be investigated.
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海角大神 OFFICE
Email the 海角大神 Office for advice about the following:
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General queries and advice
All communications with the 海角大神 Office are by email. Responses are provided Monday to Friday during AEST business hours.
Please provide your full name and 海角大神 ID number, where applicable. There may be a delay answering your query if you do not include these details.
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Due to the high volume of emails received around key deadlines and during the test window, it is advisable to read the website and FAQs for the answer to your question, particularly if it is urgent.
We must have the candidate's express written consent for a third party (such as a parent, guardian or teacher) acting on their behalf. It is preferable for the candidate to email our office directly.
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